europeanautosource.com, your ultimate online store for premier aftermarket and performance products for your BMW and Mercedes-Benz. -- Terms and Conditions

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Terms and Conditions

Your information with www.europeanautosource.com is on a secure and encrypted server with 128/256 Bit Strong SSL Encryption. Secure Encryption & Identity Assurance Services Provided by DigiCert ®.

Payment Options

  • Major Credit Cards - VISA, MasterCard, and Discover.
  • PayPal
  • International/Domestic Wire Transfer

Order Confirmation

All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).

Order Tracking

On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.fedex.com, www.ups.com or www.usps.com

*Note: We regret that we are not able to provide tracking numbers for APO/FPO addresses.

Credit Card Statement

Your Credit Card statement will show money credited to the account of:

european auto source
4015 E. Leaverton Court
Anaheim, CA 92807
United States of America
www.europeanautosource.com

Payment through Credit Card

eas accepts the following Credit Cards - Visa, MasterCard, and Discover. We do not accept American Express (AMEX). There is no charge for Debit Card usage on any website owned by eas. All credit cards are verified via Authorize.net payment gateway prior to processing order for shipment.

Payment through PayPal

PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. At the PayPal site, the secure transaction takes place. After the PayPal transaction is complete, the customer will then receive an invoice via e-mail, providing transaction details. eas takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction.

Shipping Options

Orders are shipped via UPS, FedEx or USPS at the full discretion of eas.

APO/FPO addresses

When placing an order for APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the 'state' field. In addition, please be sure to select United States in the 'country' field.

APO/FPO State Codes

AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa, and Canada
AP - Armed Forces Pacific
All APO/FPO orders are shipped via postal service USPS.

All APO-AE customers please note although the US Postal Service claims packages should arrive within 3-10 business days from the shipment date. eas has been experiencing shipment delivery in the range of 4-6 weeks for APO-AE orders. As we have no control over this please take this fact into consideration before placing your order with us.

International

Please note that Trade agreements vary between Canada and international countries. For this reason, duties and taxes applicable on the importation of any of eas product(s) are the full responsibility of the customer. International Orders are non-returnable.

Cancellations

Order cancellations will be entertained only if the goods have not been shipped, excluding "special order" items. A refund will be issued only after deduction of $5.00 or 5% of total order value (whichever is higher) towards banking expenses.

Returns

If you need to return an item, please contact us prior to doing so. If conditions for product return as stated below are met, we will issue you a Return Merchandise Authorization (RMA) number that must be marked on your return package. Customer is responsible for shipping and handling charges on all returned items. Please note that all returns are subject to a 10% restocking fee.

eas values its customers and ensures that all refunds and replacements are handled within 30 business days from receipt. Send requests for exchanges/replacements/refunds to the following address along with a completed Return Authorization Form to:

european auto source
4015 E. Leaverton Court
Anaheim, CA 92807
United States of America
www.europeanautosource.com

For questions regarding returns/exchanges policy for international orders, please email or call customer service. With the exception of returns caused by our error, shipping costs both to and from the customer for returned items will be the customer's responsibility.

Warranty

Any warranties on products sold by eas are those made by the manufacturer. Customer understands that any and all warranties are voided if any product defect has been caused in part or whole by negligence, improper installation, lack of proper maintenance, abuse, misuse, accident, floor or fire. Customer also understands that there is no warranty whatsoever, express or implied, on any parts used for competition, track events, racing or purposes other than which they were intended.

Customer understands that there is no warranty on electrical parts. Customer agrees to notify eas immediately upon discovery of any product defect. Customer understands that defective items must be returned for replacement in accordance with eas return policy and at Customer expense. eas will replace all defective items that meet return or replacement requirements. Customer understands that eas will not be liable for any special, incidental or consequential damages or for loss, inconvenience, damage or expense directly or indirectly arising from the use (or inability to use) or a third party unauthorized use, of any product or its components, either separately or in combination with other equipment, or for commercial loss of any kind, regardless whether eas had been advised of such possibility.

eas makes no representation whatsoever that installation and or use of parts purchased from eas will not have a negative effect on any warranty that may exist on Customer’s vehicle. Customer understands that he assumes all liability and risk associated with the use of products sold by eas.

Exchange/Replacement

eas has a 30-day exchange policy from the date of shipment for defective/damaged merchandise:

  • Merchandise to be exchanged must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
  • A completed Return Slip must accompany the merchandise.
  • Please state reason for exchange/replacement on the Return Slip so that we may serve you better.
  • Customer is responsible for shipping and handling charges on all returned items.
  • The exchanged/replaced product will be shipped FREE through FedEx/UPS Ground mode.

Returns/Refunds

eas has a 30-day satisfaction guarantee from the date of shipment subject to the following:

  • The Customer must contact eas via email within 30 days of order shipment to receive a Return Merchandise Authorization (RMA) number.
  • Returns must unused/uninstalled and be 100% complete with all parts in original packing and in condition. Boxes, manuals and warranty information (if any) must be intact.
  • A completed Return Merchandise Authorization Form (RMA) must accompany the merchandise.
  • Your RMA number must be written on the OUTSIDE of the box, next to your shipping label. This is very important as returns without an RMA number will be refused.
  • The Customer is responsible for shipping and handling charges on all returned items.
  • Shipping charges are non-refundable and shall be deducted when issuing the refund.
  • Closeout/Clearance items, unless otherwise stated, are sold "as is" and do not qualify for product returns/exchanges for any reason, including non-compatibility or defective products.
  • Shipping charges are non-refundable in all cases.
  • Damaged shipments: the customer is responsible for reporting the damage claim to the shipping company. Please contact us to notify us of the situation.

Non-returnable items

Special order items or items that have been installed/used are non-returnable.

Closeouts

eas will periodically offer discontinued or remaining inventory on "Closeout". Closeout items, unless otherwise stated, are sold "as is" and do not qualify for product returns/exchanges for any reason including incorrect orders, non-compatibility or defective products. Customer is fully aware of all risks involved before purchasing.

Product Use

Many parts sold by eas are intended for off-road use only and may not be legal for street use. eas makes no representation with respect to the legality for street use of any parts sold or their ability to pass emissions tests in any State. The customer understands that it is his/her sole responsibility to determine applicability of local, State and Federal laws and compliance with them prior to using purchased parts on any vehicle driven on the street. eas makes no representation whatsoever that installation and/or use of parts purchased from eas will not have a negative effect on any warranty that may exist on customer's vehicle. Customer understands that he assumes all liability and risk associated with the use of products purchased from eas.

Special Orders

Special orders are non-returnable or cancellable after payment has been made or the corresponding order is placed with our vendor. We will do our best to accommodate special order changes (eg. color, finish, offset, etc.) when requested in a timely matter. The ability to change special orders will be left solely to the discretion of our vendors and manufacturers. Special order items include but are not limited to the following:

  • Carbon Fiber items
  • Big Brake Packages
  • Suspension systems & camber plates
  • Exhaust Systems
  • All Wheel & Tire Packages or wheel sets in custom colors
  • Any parts ordered by color
  • Any other items otherwise indicated on a product page listed as a special order item
  • OEM BMW Parts
  • Tunes & Cables

Refused Shipments

For any shipments that are refused, you will be automatically charged $25 or a 25% restocking fee, whichever is greater to cover costs associated with processing, inspecting and restocking your order and return.

Terms and Conditions

By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.

Legal Notice

All products or services available on eas are meant only for the end users of our products or services. Before using our products or services function please check with your country's laws. Using our products or services shown on eas for an illegal purpose is strictly prohibited. All Trademarks and Patents mentioned herein are property of their respective companies.

Visitors

By visiting eas it is assumed that you agree that the manufacturers featured on this site make no representation or warranty as to any third party content, products or services, and that they shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.

Web Site Content

The contents of www.europeanautosource.com are a copyright of eas, inc. © 2015. Any rights not expressly granted herein are reserved. This web site and its content cannot be used without proper authorization.

Buying Products on Our Website

The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We will ensure that prices displayed on our website are accurate, but the price on your order will need to be validated by us as a part of the acceptance procedure. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. While we make every attempt to make sure all prices are updated, fluctuations in foreign currencies and other external factors may affect prices listed.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Fraudulent Credit Card Charges

All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation. eas reserves the right to change its terms and conditions without prior notice.

Product Disclaimer

We reserve the right to ship a product with a slight variation than what is pictured on the website. Since we work with many manufacturers to ensure that products are in-stock and ready to ship same day, there may be times when an alternate product is shipped. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.

If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.